Acura of Ellicott City

I recently traded my 2022 Ram truck for a 2024 Acura MDX at the Acura dealership in Ellicott City. My sales consultant Quon Taylor was phenomenal at putting me in the vehicle I wanted. I gave him a monthly price that I was comfortable with and he went below that price. Everything I asked for I received. The process from start to finish was the fastest I’ve ever been apart of when purchasing a new vehicle. They even gave me cold water while I waited. I’d give Quon a 10 star rating if I could.

Go see Damon Braxton. Damon made the car buying experience a pleasure. He doesn’t pressure you and listens. I had visited the dealership the day after it snowed, and one of the coldest days this winter. I was looking for a specific car I saw on the website and Damon immediately greeted me outside, had me wait inside in the warmth while he walked the lot to locate the vehicle. Damon went above and beyond any other car salesman I have dealt with. The dealership was clean and inviting. I would definitely visit them again if I were looking to purchase another vehicle.

Wonderful service. I had done a pretty decent amount of research prior to arriving on what car I wanted, but Larry my sales rep, was extremely knowledgeable and gave me answers to questions I didn't know I had. The process was smooth and at no point did I feel like I was being pressured into anything. Every part of the process was well identified and explained. I'm very happy with my car purchase!

I recently purchased a 2020 Acura MDX from Acura of Ellicott City and I couldn't be happier with my experience. Riley, Larry and Henry were absolutely fantastic to work with! I was treated like family from the minute I walked through the door until the time we drove the car off the lot. It was so refreshing to see and feel that customer service is still alive and well at Acura of EC. Thank you all again for such an amazing experience - you have made us Acura EC customers for life and we will happily refer any future Acura owners to you (now if they are smart enough to listen is another story) Thanks again Gents!

On March 18, 2023, I made the decision to purchase a vehicle from your dealership to ensure reliable transportation for my daily commute, which involves traveling several miles each day. However, my experience with the vehicle has been fraught with challenges, as it was discovered that the car had a faulty engine. The ordeal began on July 6, 2023, when I noticed the oil level was low and took the car to Toyota for an oil change. They uncovered issues with the oil pan and recommended that I bring the car back to Acura. Subsequently, I brought the car back to Acura, and while Doug Killian, one of the managers, agreed to fix most of the issues, the underlying problem persisted. On September 14, 2023, the oil light illuminated while I was driving near my workplace, prompting me to visit a mechanic who discovered that the engine was bone dry. Despite adding oil, the problem persisted, leading me to return to Acura on September 18, 2023, to address the oil consumption issue. Despite my concerns, the dealership could not identify any issues and suggested I return in 1,000 miles. After reaching the recommended mileage, I returned to Acura, but they were unable to diagnose the problem due to limitations in working on a Toyota. I subsequently was told to take the car the Toyota dealership, where I incurred expenses for diagnostics and was ultimately informed that I needed a new engine, a costly endeavor. Throughout this ordeal, I have faced significant financial strain and emotional stress. Despite my efforts to communicate my concerns and seek assistance, the dealership has been unwilling to take full responsibility for selling me a defective vehicle. Moreover, the proposed solution of trading in the vehicle at 75% of its value is unjust given the circumstances. I implore you to reconsider your stance and provide a fair resolution to this matter. I am not in a position to absorb the financial burden of this ordeal. I urge you to stand behind the products you sell and honor your commitment to customer satisfaction.